Not a fan of TikTok, WeChat or Clash of Kings, but guilty of heavily using ClubFactory & Shein for shopping because there I have always found favourite items of mine and my kid's a lot cheaper and with better shelf-life than on Indian e-commerce sites. (However true it maybe for me, it doesn't please me to say this though).
Now with the ban on Chinese apps, it's indeed a Carpe Diem moment for Indians to rise to the challenge and produce more homegrown startups as the government has stated, but...
1. Will they genuinely found industries taking Customer needs into consideration or will they capitalize on this opportunity?
2. Will Indians be offered better services at a relatively lower cost or will we have to pay more now since we don't have other cheaper options?
3. Will the perception that "'Made in India' labelled products are not usually reliable" change or will such products continue to raise eyebrows and suspicions?
4. Will we have a 'Made In India' equivalent of OnePlus, Redmi or another Freedom 251 scam?
5. Will Indians who are now nearly forced to opt for Indian-made products switch back to Chinese if ever the ban is lifted or will they continue to stay loyal?
Only time will tell...
#CustomerSatisfaction #CustomerExperience #CustomerLoyalty #HonestCustomerService
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